FAQs2020-07-09T17:03:28+00:00

Team FAQs

How long is the registration process going to take?2020-06-25T19:03:00+00:00

Once a consent for pre hire is received, the compliance approval will take 24-48 hours. Once the registration paperwork is received back at The Leaders Group, all paperwork should be processed (assuming nothing additional is needed) within 24-48 hours.

How do I add a state to my securities registration?2020-06-25T19:01:56+00:00

There are two main ways to do this. If you have access to LeadersLink you can submit a home office request. You can also send an email to registrations@leadersgroup.net to request a state be added. Each state has a fee to add.

How do I change my contact information and update my U4?2020-06-25T19:01:21+00:00

You can email registrations@leadersgroup.net with your new contact information and effective date of the change. We will then update your U4.

Will The Leaders Group carry my principal registrations?2020-06-25T19:00:47+00:00

Yes, if you have an active 24 or 26 when you are registered with The Leaders Group, we will pick up that registration for you.

Where does the client sign the forms?2020-06-25T18:59:49+00:00

There is a yellow tab on the sides of the forms that indicate where initials or a signature is needed. The client can click through to each area or will see them as they read through the forms.

What can The Leaders Group do if a clients fails authentication?2020-06-25T18:59:15+00:00

Unfortunately, there is nothing The Leaders Group can assist with if a client fails authentication. To be sure the client will be able to pass authentication, ensure they have a credit history and are familiar with data such as their addresses from the past 5 years.

Can DocuSign still be utilized if a product sponsor/carrier does not accept e-signatures?2020-06-25T18:58:37+00:00

The forms can still be filled out electronically but will need to be printed out for a “wet” signature. However, any TLG forms can still be signed via electronic signature.

How can I get the paperwork signed if my client is having trouble using DocuSign?2020-06-25T18:57:48+00:00

The forms can be exported from Laserapp as a pdf and print them to have the client sign. To do this, log back into Laserapp and navigate to the “saved forms” section. This section will have any forms that are in progress saved here. From here, click the print preview and proceed to print.

Are clients under 18 able to utilize DocuSign2020-06-25T18:57:03+00:00

If the client has no credit history, they will not be able to authenticate themselves with the security questions. The questions are drafted from the credit history of the user through a system called Lexisnexis.

What is an outside business activity OBA?2020-06-25T18:55:53+00:00

Any business activity outside the scope of the relationship with The Leaders Group Inc. It is required that the registered representative discusses this business relationship with prior written notice and approval from the compliance department via form. Passive investments and activities may be determined exempt from this requirement once the compliance department has reviewed all necessary information.

I have questions about business cards, disclosures etc. How do I get in touch with the compliance department?2020-06-25T18:55:19+00:00

All compliance related questions can be answered via email at compliance@leadersgroup.net or by phone at 303-797-9080 ex 160.

I’ve heard that TLG has a business-friendly compliance department. What does that mean?2020-06-25T18:54:15+00:00

The compliance department takes pride in facilitating compliant business, simply saying “no” without considering the facts isn’t an option. Protecting our clients and registered representatives is our top priority when making any decision.

Why is it important to submit all securities business to TLG prior to sending the application to the product sponsor?2020-06-25T18:53:31+00:00

State and federal rules, as well as our contracts with product sponsors, require that the transaction is approved for suitability by the Leaders Group prior to submission. The business submission process ensures that tlg paperwork is reviewed for completeness by the accounts department and then reviewed for suitability by compliance to ensure that the recommendation is in the best interest of the client. If there are any discrepancies the registered representative will be notified via email.

Can we text our clients?2020-06-25T18:52:39+00:00

Texting is now a part of life but needs to be captured correctly. When communicating with the public it is important that a registered representative understands the regulatory requirements and the possible ramifications on their business if done incorrectly. The leaders Group Inc. Will allow the use of text messaging with clients if they use the approved vendor MyRepChat.

What annual compliance requirements does TLG impose on reps?2020-06-25T18:51:51+00:00

Every year a registered representative will have to complete the following minimum requirements:

  • Annual compliance questionnaires essential questions to ensure that the registered representative has an understanding of what is expected from her or him. This questionnaire may change periodically and will cover a wide range of content related to a registered representative.
  • Annual firm element continuing education:  the leaders group inc. Maintains a continuing and current education program for its covered registered persons to enhance their securities knowledge, skill, and professionalism. A third-party vendor hosts the training and once completed the registered representative receives a certificate of completion.
  • Annual compliance meeting: each registered representative must participate in an annual compliance meeting which covers current or changing compliance matters relevant to the activities of the attendees.

All three requirements will be communicated to the registered representative well prior to due dates.

Where do I get the details to the quarterly fees that were billed to me?2020-06-25T18:50:43+00:00

In LeadersLink, under the dashboards tab, click on the associated year under the “expenses/fees” section located on the right side of the page. This will provide all of the fees billed for the specified year chosen. You can then export the details to excel by clicking on the export details button.

How do I access my 1099?2020-06-25T18:50:09+00:00

1099s are mailed through regular USPS by January 31 of the following year to the primary address we have on file.  If you did not receive your 1099 by mid-February please contact the compensation team at: compensation@leadersgroup.net for an electronic copy.

How do I add or remove my assistant as an authorized individual for compensation inquiry and access?2020-06-25T18:49:32+00:00

In leaderslink, select the home office requests tab then click on the create new home office request button.  Choose “add/chane authorized user” from the drop-down option, then click continue.  Complete all fields, click save, and click submit for approval.

How do I update my bank information?2020-06-25T18:48:50+00:00

In LeadersLink, select the home office requests tab then click on the create new home office request button.  Choose “update bank eft information” from the drop-down option, then click continue.  Complete the all fields and click save.

How do I see if I was paid on a specific policy?2020-06-25T18:48:16+00:00

A quick reference is to go to LeadersLink and select the dashboards tab.  Choose the Leaders Group, compensation dashboard from the drop-down options.  Click into the year you would like to view under the ‘production/gdc’ section located on the left side of the page.  Then within the data, search for the specific policy you are looking for.  To search, hold down the “ctrl” + “f”, type in or copy/paste in the policy number into the pop-up box.

How do I know if any of my compensation is on suspense?2020-06-25T18:47:41+00:00

On the home page of leaderslink, any compensation that are currently on hold will be listed under the “hold/suspense report” section.  This will list the client with the hold reason.  Click into the client for more details.

Can I see all of my compensation activities year to date?2020-06-25T18:46:48+00:00

To get an overview of your year to date activities, go to leaderslink and select the dashboards tab.  Choose the leaders group | compensation dashboard from the drop-down options.  Click into the year you would like to view under the ‘production/gdc’ section located on the left side of the page.  You can then export the data into excel by clicking the ‘export details’ button.

For advisory business choose the tlg advisors, and select compensation option from the drop-down menu.

For both businesses, choose the tlg/tlga, and select compensation option.

Why is the most recent detail not showing in LEADERSlink?2020-06-25T18:40:46+00:00

Sometimes this is due to the page not auto refreshing on your view.  Remember to refresh every time leaderslink is accessed.  Click the “refresh” button located on the home or dashboards tab.

How do I access the compensation detail?2020-06-25T18:41:14+00:00

To access the compensation statement for each week; login to leaderslink and select the payout tab.  From the drop-down option choose leaders group with the associated year you would like to view, then click on the “go!” Button.  This will bring up all of the weekly cycles available.  Click into the specific cycle, then click on the compensation detail button for the statement.

For advisory business choose tlg advisors with its associated year from the drop-down option.

What is the minimum for compensation payout?2020-06-25T18:39:05+00:00

There is a $50.00 minimum for ach payments.  Any activity below the minimum is carried forward to the next weekly cycle until the total accrued meets the minimum.

When is the cutoff to receive payment?2020-06-25T18:38:34+00:00

Payments must be received from the product sponsors by market close on wednesdays to be included on the current week.  This requires all necessary paperwork to be received and is in good order.

Cutoffs may vary depending on holidays and/or staff availability.

How often is compensation paid out?2020-06-25T18:37:50+00:00

Compensation is generally schedule to payout every Friday. If a Holiday falls on Friday then payments are scheduled for Thursdays.

What do I need to provide for a name change?2020-06-25T18:36:54+00:00

When someone changes their name they will need to provide us with the legal documentation sent to the courts showing the name change, this could be a marriage certificate or divorce decree. In addition we would like a letter of instruction asking for the name to be changed with the updated signature on the letter.

What’s my Rep Code?2020-06-25T18:35:21+00:00

First initial of your last name, first initial of your first name, and last 4 digits of your ssn.

How do we update a client’s personal information in LEADERSlink?2020-06-25T18:34:49+00:00

In leaders link, find the client that this is regarding and scroll down to the compliance approvals section and click on “new compliance approval.”

The default will be trade blotter; in the drop down choose “client update” – this gives you a template to make any change to the client record.

Scroll down to the address section and enter in the new one.

Click save and then “submit for approval” – that will send it to the accounts team and we will change the address for you.

Make sure to change the address at the carrier as well, many of them will do it with a phone call from you.

How do I add or remove my assistant in LEADERSLink?2020-06-25T18:32:16+00:00

In leaders link, find and select the tab titled “home office request”, hit the “new home office request” button.

In the drop down menu, select “add/change authorized user” and hit continue.

Fill in all fields with the vertical red line, as these are required fields:

  • advisor (you)
  • action requested (adding or removing an already existing user)
  • replace existing authorized user? (if replacing a user, please give first name, last name, & email address in the “notes” field at the bottom)
  • first name, last name, email address (of the user you are adding or removing)
  • registered rep or fingerprinted person (yes or no)
  • can they contact us about compensation (yes or no)
  • create LeadersLink login for them? (select if you want your assistant to be able to use LeadersLink and view or not view your compensation)

Sign the signature line, after reading the disclosure.

Notes field is optional.

Hit save.

Hit submit for approval and allow 24-48 hour turnaround time.

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